Privacy Policy

Our commitment to your privacy

We respect your privacy and handle personal information responsibly. This Policy explains what we collect, how we use it, and your choices. It is designed for Australia and the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Who we are

A1 Compliance ("we", "us"). To reduce spam, we do not publish a direct email address. Please use the contact form on our Contacts page to reach us.

What this policy covers

How we manage personal information collected through this website ("Site") and our communications with you.

Personal information we collect

• Information you provide: your name, business name, email, phone and the content of your message when you contact us.
• Technical/usage data: IP address, browser type, pages viewed and similar information captured in server logs to operate and secure the Site.

How we collect information

• Directly from you via our contact form or other communications.
• Automatically when you use the Site (e.g., essential server logs and security monitoring).
• From service providers that help operate the Site (hosting, email delivery).

Cookies and analytics

We do not use analytics or advertising cookies on this Site. If any essential cookies are required for basic operation, you can control cookies via your browser settings.

Why we collect and use information

• Respond to your enquiries and provide requested services.
• Operate, maintain and secure the Site; prevent spam/abuse; comply with legal obligations.
• Improve our services and understand Site performance in aggregate.

Disclosure to third parties

We do not sell personal information. We may disclose limited information to trusted service providers (e.g., hosting, email delivery, IT/security) under appropriate safeguards; to professional advisers; or where required or authorised by law.

Overseas disclosures

Our primary operations are in Australia, but some providers may store or process information in other countries. We take reasonable steps to ensure overseas recipients protect personal information consistently with the APPs.

Security and storage

We use reasonable safeguards to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No method is completely secure.

Retention

If an enquiry does not proceed to an engagement, we delete the email promptly after responding. If you become a client, we retain necessary records for business and legal obligations and delete them when no longer required.

Access and correction

You may request access to personal information we hold about you, or ask us to correct it if it is inaccurate, out‑of‑date, incomplete, irrelevant or misleading. We will respond within a reasonable period and may need to verify your identity. If we refuse your request as permitted by law, we will explain why.

Complaints

Please contact us first so we can try to resolve your concerns. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au | 1300 363 992 | GPO Box 5218 Sydney NSW 2001.

How to contact us

Please use the contact form on our Contacts page. This helps reduce spam and ensures we receive your message.

Updates

We may update this Policy from time to time to reflect changes in law or our practices. Please review this page periodically for changes.